FAQ
We understand you likely have questions. Most, if not all, of your answers can be found here. Be sure to read thoroughly. For additional questions, please utilize the contact form via the avatar at the bottom right of the screen.
WHEN IS THE TRIP?
FEBRUARY 20, 2025 – FEBRUARY 23, 2025. An extra-day option is available with check-in on FeBRUARY 19, 2025.
HOW MANY TRIP OPTIONS ARE THERE?
There are two options: There are two package options for varying lengths of stay and occupancy. Rates are per person. See PRICING page for more detail.
HOW MUCH IS THE TRIP?
The cost of the trip will vary based on what option you choose. Check the pricing page for details.
WHEN ARE DEPOSITS DUE?
Deposits are due November 29, 2024.
Deposits and payments are non-refundable.
WHERE ARE WE STAYING?
Iberostar Waves Rose Hall Resort in Montego Bay.
WHO CAN PARTICIPATE IN NXLEVEL TRAVEL EVENTS?
Only individuals who make hotel arrangements through NxlevelTravel will be eligible to participate in NxlevelTravel hosted events during this trip.
WHAT IS YOUR REFUND POLICY?
All deposits and payments are non-refundable. Deposits and installments are non-transferrable. We encourage reviewing all details here on the website prior to making payments. No refunds will be given under any circumstances.
ARE THERE ADDITIONAL COSTS?
NOTE: Nxlevel may plan OPTIONAL activities that will come at an extra cost.
CAN I HAVE MY OWN ROOM?
YES. There is an option for a single-occupancy room. See PRICING for rate/details.
Does Nxlevel Travel provide Flights for this particular trip?
All travelers are required to book their own individual flights. NxlevelTravel will NOT book flight arrangements for travelers.
Each traveler is responsible for booking flights to MBJ – Sangster International Airport. Travelers should take special care to account for timezone changes and consider potential delays when booking their flights. NxlevelTravel is not obligated to make any adjustments due to delayed or missed flights. All deposits and payments are non-refundable.
WHAT AIRPORTS DO WE FLY OUT OF / INTO?
All travelers are required to book their own flights to and from (MBJ) – Sangster International Arport. NxlevelTravel will not book flights for this vacation.
What are the best websites to search for flights?
google.com/flights, kayak.com, and cheapoair.com are all excellent choices to book your flight.
DO I NEED A PASSPORT?
YES. You will need a passport to travel to this desination. If you do not have a passport, we encourage you to apply for one TODAY!
HOTEL SUBSTITUTIONS BY NXLEVEL TRAVEL
Depending on the number of travelers that register for the trip, Nxlevel Travel reserves the right to move to a different resort as long as it is in the same rating class or higher)
DO YOU OFFER TRAVEL INSURANCE?
NO. Nxlevel Travel does not offer travel insurance. However it is strongly recommended. While not everything is covered under travel Insurance, it is an extremely wise option for travelers. We recommend purchasing through a reputable company of your choice. Any personal issues that arise that require you to inquire about coverage should be directed to your travel insurance company, not Nxlevel Travel. All deposits and payments to Nxlevel Travel are final and non-refundable.